Programme Management
The questions your legal team will ask first.
Entry documentation, permits, customs, and supplier due-diligence support for organisations bringing groups to Cuba.
Why it matters
A corporate buyer's first instinct about Cuba is that it will be a compliance problem. Avoiding the subject confirms the fear, so this page names the categories plainly and shows how each one is managed as part of the programme rather than left to the client.
We prepare and coordinate documentation. We do not provide legal advice or interpret regulation on a client’s behalf, and we expect to work alongside your own legal and compliance team rather than in place of it.
What that looks like in practice is straightforward. Your team tells us what the organisation requires and which markets delegates travel from. We tell you what can be prepared here, how long each item genuinely takes, and what evidence will exist at the end of it. Where something falls outside what we can arrange, we say so at brief stage rather than at the point it becomes a problem.
The reason this sits inside a travel company at all is timing. Entry documents, event permits, and equipment clearance all have lead times that shape the programme calendar, and they are much cheaper to plan around than to recover from.
What we manage
The work this covers.
Group entry documentation and tourist card coordination
Collected and tracked for the whole group rather than left to individual delegates.
Health insurance requirement verification
Checked against entry requirements ahead of travel rather than at the airport.
Event and filming permit applications
Prepared and submitted with realistic lead times built into the schedule.
Equipment import and customs clearance
Documentation, timing, and deposit expectations handled in advance.
Supplier due-diligence documentation
Records of who is being engaged and in what capacity, for the client's own review.
Traveller record-keeping support for regulated markets
Documentation assembled in the form the client's compliance team specifies.
Payment and invoicing structure
Routing and invoicing arranged appropriately for the client's market.
How we approach it
The order the decisions get made in.
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Step 1
Start from the departure markets
Requirements follow where delegates travel from, so this is the first question asked in any brief.
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Step 2
Work alongside the client's legal team
We prepare and coordinate documentation. We do not provide legal advice or interpret regulation on a client's behalf.
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Step 3
Document as you go
Records are assembled during the programme rather than reconstructed afterwards.
What this means in Cuba
The part a global agency cannot write for you.
- Requirements vary by the delegate's departure market, and the record-keeping obligation usually sits with the client's organisation. The first planning question is always where people are travelling from.
- Supplier selection is documented so the client's own compliance review has something concrete to work from.
- Equipment brought into the country carries customs timing and deposit implications that need planning at brief stage rather than at the border.
- Payment routing and invoicing structure differ by market and are agreed early rather than resolved during the programme.
Scale
What size this works at
Applies at any group size. Complexity is driven by the number of departure markets rather than the number of delegates.
Ideal for
- Organisations with an internal compliance review
- Programmes with delegates from multiple markets
- Productions importing equipment
Where this happens
Destinations this service most often runs in.
Destination
Havana
Cuba's capital is the emotional gateway to the island, where heritage, street life, music, and architecture all live close together.
Works alongside
Services that usually run with this one.
Programme Management
Corporate Programme Management
End-to-end management of corporate programmes in Cuba, from budget construction to post-programme reconciliation.
Organisations running a Cuba programme for the first time
Explore this service
Experience & Production
Film & Production Services
Location scouting, permits, crew, and logistics for film, television, and photography production in Cuba.
Commercials and brand films
Explore this service